Has anyone confirmed this actually happened? It just seems unlikely as the racial slurs she says were directed at her were ones I have never heard in the UK (and I have come across racist people but thankfully its a rare occurance), 'Slave', 'Nigerian' and 'kunta kinte' I have never heard used in a racial attack here. 'Kunta Kinte' from 'Roots: The Saga of an American Family' is an american book by an american author, which probably gets little circulation here in the UK. Why would a british person be quoting it?

Now queue jumping is a seriously heinous crime in the UK (for non uk people you'll have to accept this, it is a cultural thing). I think she got dressed down for queue jumping and added the racial overtone for publicity. What I do find offensive is her indication that the whole country has a problem, which simply isn't true.