In reply to Rob Mack.

As far as we know, yes this is an isolated incident, and I agree it's more a reflection of the manager and the cops. Because technically the cops should have never arrested them because they could not say what the two guys did wrong. If anything they should have scolded the manager wasting their time on a nonemergency. Another big upset was holding them for 8hrs without just cause. Even though Starbucks as a whole was not responsible for this incident, it does unfortunately taint their name.